In the Pick-Up screen, you can make an order that will be picked up by the customer directly, or by a third party delivery service.
- ①: Order number
- ②: Pick-up method
- ③: Order creation time and date
- ④: Order price
- ⑤: Customer name
New Sale #
To make a new pick-up order, press the ‘New’ button.
When creating a new Pick-Up order in the New Sale screen, the ‘Pick-Up Detail’ button is found to the left of the Order Note ① and Empty Cart ② icons, replacing the Table button in the In-Store tab.
Press ‘Pay’ to collect payment from the customer immediately, or ‘Place Order’ to save the order to the Pick-Up screen when waiting for them to collect their order.
In the Pick-Up Detail screen, you can enter the pick-up time for the customer to collect the order, the customer’s name, their contact phone number, and specify if the customer will pick it up themselves, or the delivery service the customer chooses.
- Pick-Up Time (required): Select a half-hour time slot the customer must pick up their order within.
- Name: The customer’s name.
- Phone Number: Enter the customer’s Australian mobile or landline contact phone number.
- Partner: Select ‘Guest’ if the customer will pick up the order themselves, one of the listed delivery services (HungryPanda, Easi, Fantuan, UberEats, Menulog, Deliveroo or DoorDash), or ‘Others’ for another delivery service not listed.
Press ‘Confirm’ to save changes and return to the New Sale screen.
After pressing ‘Place Order’ in the New Sale screen, you will be sent back to the Pick-Up screen, where the order that was just placed is at the end of the order queue.
Tap the order to select it, which will display its details in the panel in the right of the screen, where you can print receipts for the order, edit it and accept payment for it. Within ‘Pick-Up Detail’, the delivery method, pick-up time, customer name and contact phone number are listed.
Press ‘Checkout’ when you are ready to accept payment from the customer.
Edit Order #
To edit an order, press the pencil icon in the top right corner of the order pane. In this screen, you can edit pick-up details, add and remove items and change item quantities, add order notes and cancel the order.
To save changes, press the ‘Update’ button.
Checkout #
In the Checkout screen, there are added options to edit the pick-up details of the order, as well as entering pick-up details in the PostPay payment method.
Screen Components :
① Order details #
② Payment Option. #
③ Summary. #
④ Number pad. #
⑤ ”CHARGE” Button. #
⑥ “Split Payment” Button. #
① Order details #
Pick-Up detail and ordered items. #
- Time and Date of when the order was placed.
- Pickup Partner which will be picking up your order(Guest, Doordash, Ubereats, etc.)
- Pickup time which means the food is ready to be picked by the partner.
- Name of the customer.
- Contact number of the customer.
- Items ordered by the customer.
- Total number of item(s) and total amount at the bottom of the screen.
Editing an order #
If you as an operator (cashier) need to make some changes in the order,
- Click the pencil icon at the top right corner of the screen of the screen ①, to go to the edit screen and make necessary changes.
- Click the pencil icon next to the items ordered to make changes without leaving the checkout screen.
② Payment Option, #
You can tap on a payment options such as:
- Cash – If a customer wants to use cash as a payment method.
- Card – If a customer wants to use card as a payment method.
- QR Code – If a customer wants to scan QR code to make the payment.
- Post pay – If a customer wants to make a bank transfer to make the payment.
③ Summary, #
Scenario 1: If Discount button is selected.
- Tap “Discount” button to go to Discount Screen.
- Enter discount amount or discount percentage.
- To add discount amount,
- Either select the box in the left hand side and enter the discount amount.
- Or select the box in the right hand side and enter the final amount you want to charge, the discount amount will be displayed in the left hand side box.
- Tap “Save” button to save the changes.
Scenario 2: If Surcharge button is selected.
- Tap “Surcharge” button to go to Surcharge Screen.
- Enter surcharge amount or surcharge percentage.
- To add surcharge,
- Either select the box in the left hand side and enter the Surcharge amount.
- Or select the box in the right hand side and enter the final amount you want to charge, the surcharge amount will be displayed in the left hand side box.
- Tap “Save” button to save the changes.
④ Number Pad, #
Number Pad ④ is useful for cash transactions,
- Tap “Cash” payment option.
- Enter the amount received in the number pad, it will calculate the amount and display the change to be given to the customer.
⑤ ”CHARGE” Button, #
“Charge” button helps the operator to proceed with the payment process.
Scenario 1: If you choose “Cash” option,
- Tap Cash option.
- Tap Charge button.
- You will be navigated to Cash payment Screen.
- Tap “Confirm Paid” button to complete the payment.
Scenario 2: If you choose “Card” option
- Tap “Card” option.
- Payable amount will be displayed in the eftpos machine.
- Tap card to make the payment.
Scenario 3: If you choose “PostPay” option.
- After selecting the “PostPay” option,
- Click the “CHARGE” button
- You will get navigated to the Pick-up Details screen.
- Select partner, if the customer himself is going to pick up the order, select Guest, or else select the other options according to the requirement.
- Enter the final order amount after discount and surcharge from the previous screen in the Order Amount section.
- Check the pickup time name and number.
- Click “CONFIRM” button to confirm the payment.
⑥ Split Payment, #
- Tap “Split Payment” ⑥ button if you want to perform a split payment.
- Tapping the split payment option will take you to the Split Payment screen.
Split Payment Methods #
Item Split Mode – Tap “Item Split Mode” button to split the payment according to the individual items.
- You will be navigated to the screen below if you tap upon “Item Split Mode”,
In this screen, the payment option is provided for each product.
- Tap on the radio button (6.3) to select the product(s).
- Tap the “Pay” (6.2) button to proceed with the payment.
- Tap “Even Split Mode” (6.1) button if you wish to go back to the previous screen (Screen ⑥).
Equal Split – Tap “+ Split ” button on the Split Payment Screen ⑥ if you want to Split the amount equally.
You will get navigated to the screen below if you tap upon the “+Split” button.
- In this Screen, tap on the “+Split” (6.5) button to increase the number of split payments.
- Tap the “Remove” (6.6) button to remove a split payment, or tap the “Pay” (6.7) button to proceed to payment screen
- Tap “Item Split Mode” (6.4) button if you wish to go to item split mode screen.
